Terms of Service

1. Who we are

tibetanlore.com is operated by callback, an individual based in China (“we”). Contact: contact@tibetanlore.com, or WhatsApp for enquiries.

2. Our products

This site currently presents a collection preview and sourcing research, not confirmed offers for sale. Product names, specifications, target prices, workshops, lead times, shipping routes, and service terms may change after sampling and verification. We describe traditional and cultural use only, and make no medical, healing, or guaranteed-outcome claims.

3. Orders

We are not currently accepting orders or payment. A WhatsApp or email enquiry records your interest only and does not create an order or contract. Before ordering opens, we will publish final seller identity, order acceptance, cancellation, and fulfilment terms.

4. Pricing & payment

Prices shown during this stage are research targets, not binding quotations. We will not request payment until the relevant workshop, materials, final price, lead time, shipping route, and applicable taxes or duties have been confirmed.

5. Made-to-order & personalization

No production begins at the preview stage. Our Shipping & Returns framework explains the intended distinction between non-personalized and personalized goods, but it remains a draft. Final cancellation and return terms will be published and checked against the buyer’s applicable consumer law before orders are accepted.

6. Shipping & risk

Shipping is not currently offered. Origin, available destinations, carriers, tracking, insurance, delivery estimates, duties, and transfer of risk will be disclosed before payment when ordering opens. See the draft Shipping & Returns framework for the planned confirmation process.

7. Returns, defects & repairs

Because every item is made to order, we do not offer change-of-mind returns. We do stand behind our work: for 6 months from delivery we guarantee our workmanship, and goods that are damaged, faulty, the wrong item, incorrectly made, materially not as described, or engraved with the wrong content through our error will be put right with a refund or replacement, usually without asking you to ship the item back. We do not offer a general or lifetime repair service. The draft Shipping & Returns framework sets out that process, to be finalized before orders open. This voluntary guarantee is in addition to — and does not limit — rights you cannot waive under applicable consumer law, which may last longer than 6 months. Where your consumer law gives you a specific statutory remedy — for example a short-term right to reject faulty goods for a refund — that right applies.

8. Intellectual property

Site content, photography, and designs are ours; please don’t reuse them without permission.

9. Liability

To the extent permitted by law, our liability for any order is limited to the price you paid for it. Nothing in these terms limits or excludes liability that cannot be limited by law — including liability for death or personal injury caused by our negligence, for fraud, or for your non-excludable rights under consumer law.

10. Governing law

These terms are governed by the laws of the People’s Republic of China, and nothing here removes the mandatory consumer protections of the country where you live.

11. Changes & contact

We may update these terms; the date above shows the latest version. Questions: contact@tibetanlore.com.