Tibetan Lore

Customer care

Shipping & Returns

Last updated:

Current status

Tibetan Lore is a sourcing preview. We are not currently accepting orders or payment. A WhatsApp or email enquiry records interest only and does not create an order, reserve an object, or authorize production.

This page is a draft operating framework so visitors can understand how shipping, personalization, returns, and product problems are intended to work. Final terms, seller identity, return address, deadlines, and country-specific rights will be published before ordering opens.

What we will confirm before payment

Before requesting payment for any future order, we will confirm in writing:

Target prices and estimated timings shown during the sourcing stage are not binding quotations.

Shipping and customs

Shipping will be quoted by destination before payment. Available destinations, carriers, tracking, insurance limits, delivery estimates, customs restrictions, duties, and taxes are still being evaluated.

When ordering opens, the written order summary will state which costs are included and which may be collected from the recipient by a carrier or customs authority. Delivery estimates will not be guarantees where delay is outside our reasonable control.

Returns and change of mind

Every object is made to order — we do not hold ready-made stock, and we do not offer change-of-mind returns. Before we make anything, you receive a written summary and confirm the exact material, dimensions, options, and personalization; production begins only after you approve it.

Because each piece is produced for your order, once ordering opens an item that matches your approved summary — including the exact spelling, date, symbol, or option you confirmed — cannot be returned simply because you change your mind. A detail reproduced correctly from an approved summary is not a fault.

This does not limit the remedies below when something is our error or a quality problem. Nor does it remove any right you have under mandatory consumer law in your country that we cannot exclude — for example a statutory cooling-off period for goods that are not made to your specification. Where such a right applies we will honour it and state the country-specific position before payment; for a change-of-mind return of this kind you arrange and pay the return shipping, unless the law requires otherwise.

Cancellation before production begins will be governed by the final order terms and any costs already disclosed. No production starts during the current preview stage.

Our error or a quality problem

For 6 months from delivery we guarantee our workmanship. A change-of-mind limit never removes your rights when an item arrives damaged, is faulty, is the wrong item, is incorrectly made, is materially not as described, or carries the wrong engraving or content through our mistake — these are our responsibility to put right, not a change of mind. We do not offer a general or lifetime repair service; this voluntary guarantee is in addition to, and does not limit, any longer right your consumer law gives you.

When ordering opens, contact support@tibetanlore.com promptly with your order reference, a description of the problem, and clear photographs (keep the packaging while any carrier claim is assessed). Depending on the facts and applicable law, we make it right with a refund or a remade replacement.

You normally do not need to ship the item back: cross-border return postage is costly and a personalized piece has no resale use to us, so keeping — or disposing of — the original is usually simplest. We only ask for a return in the rare case it is genuinely necessary, and then we authorize it and pay for it.

We will not require a customer to surrender rights that cannot be excluded under applicable consumer law.

If a return is ever needed

We do not expect to ask for returns. If we need an item back to resolve a fault of ours, we authorize it first, provide the address and customs instructions, and cover the return shipping. A change-of-mind return under a statutory cooling-off right is different: you arrange and pay the return shipping (see above). Please never send an item to an unconfirmed address.

Questions can be sent to contact@tibetanlore.com or via WhatsApp. Operator: callback, an individual based in China. Before sales open we will add a postal / return address and final timelines, and confirm terms for each destination we serve.